We at Mirascope, Inc. ("Mirascope," "we," "us," or "our") have created this privacy policy (this "Privacy Policy") because we know that you care about how information you provide to us is used and shared. This Privacy Policy relates to our information collection and use practices in connection with our website located at https://mirascope.com/ (the "Website"), our proprietary open source AI engineering platform: Lilypad (the "Platform") that is made available to you as a Mirascope Hosted Saas Solution or a Self-Hosted SaaS Solution, and when you otherwise interact with us in any way.
Description of Users and Acceptance of Terms
This Privacy Policy applies to visitors to the Website, who view only publicly-available content ("Visitors"), customers who have signed up to access and use our Platform (the "Customers"), Customer’s employees, contractors, or agents authorized by Customer to access and use the Platform ("Authorized Users").
By visiting our Website, Visitors are agreeing to the terms of this Privacy Policy and the accompanying Website Terms of Use.
By clicking "I Agree" when you sign up to access and use our Platform, each Customer is agreeing to the terms of this Privacy Policy and the accompanying Term of Service.
By accessing and/or using our Platform, each Authorized User is agreeing to the terms of this Privacy Policy and the accompanying Term of Service.
Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Website Terms of Use or Terms of Service, as applicable.
I. The Information We Collect and/or Receive
In the course of operating the Website and the Platform, and/or interacting with you, we will collect (and/or receive) the following types of information. You authorize us to collect and/or receive such information.
1. Contact Information
When you contact us via the Website, email or by mail, when you call us, when you sign up to receive our newsletter, you will be asked to provide certain information, which may include, your name, e-mail address, and any information provided in messages to us (collectively, "Contact Information"). The Contact Information is used to provide the requested service or information and to contact you for purposes of direct marketing of our current and future services.
2. Account Information
In order to access and use our Platform, each Authorized User will have to create an account on the Platform. In connection with creating an account, we collect Log-in Credentials and other registration information (collectively, "Account Information"). We use the Account Information to process the creation of your account, including to verify your identity, and to manage your account.
3. Customer Data
In using the Platform, Customers and Authorized Users provide us Customer Data. We use the Customer Data (other than any personal information contained therein) in accordance with the terms and conditions of the Terms of Service. Any personal information contained in the Customer Data will be used in accordance with this Privacy Policy.
4. Billing Information
In you choose to pay the applicable fees by credit card, you will be required to provide certain additional information which may include a credit card number, expiration date, billing zip code, activation code, bank information, and similar information ("Billing Information"). Such Billing Information will be collected and processed by our Third-Party Payment Processor pursuant to the terms and conditions of their privacy policies and terms of use. Mirascope does not directly obtain or process any Billing Information.
5. Information obtained automatically from your online activity
When you access or use the Website or the Platform, we use browser cookies, pixels, web beacons, and similar technologies (collectively, "Tracking Technologies") to automatically collect or receive certain standard technical information and other data (such as traffic data, usage data (including but not limited to, profiles viewed, matches made, features used, frequency and duration of the Website or the Platform usage, and interactions with content on the Website or the Platform, location data, device information (including but not limited to, type of device, mobile device platform, operating system, browser type, screen resolution, IP address and other technical information), logs and other communications data)) sent to us by your computer, mobile device, tablet, or any other device over time on our Website or the Platform, and your online activity across third party websites, apps, and devices. We may also evaluate your computer, mobile phone, or other access device to identify any malicious software or activity that may affect the availability of our Website or the Platform.
When you access or use the Website or the Platform, analytics networks, and providers, and other third parties may use Tracking Technologies to collect information about your online activities over time and across different websites, apps, online services, digital properties, and devices.
The data we or third parties collect automatically may include personal information and/or statistical data that may not identify you personally; however, we or third parties may maintain, combine, or associate it with personal information collected in other ways or received from third parties. We and/or third parties use this information to (i) enhance the performance and functionality of the Website and Platform; (ii) personalize your experience with the Website and Platform, understand how you use the Website or Platform, maintain a persistent session, and improve and further develop the Website and Platform; and (iii) serve targeted and other advertising, and provide custom experiences, across other sites, apps, online services, digital properties and devices, measure how the ads perform, and for analytics purposes.
The Tracking Technologies used on the Website and the Platform include the following, among others:
Cookies: Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will "remember" information about your visit. In addition to collecting information, we use cookies to help us authenticate users, provide content of interest to you, analyze which features you use most frequently, and measure and optimize advertising and promotional effectiveness. To do this, we may use both session cookies, which expire once you close your web browser, and persistent cookies, which stay on your computer until you delete them. For information regarding your choices regarding Cookies, please see Section III of this Privacy Policy.
6. Information obtained from third-party analytics services
We may use one or more third–party analytics services to evaluate your use of the Website or Platform, compile reports on activity (based on their collection of IP addresses, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, data and time, amount of time spent on particular pages, what sections of the Website or Platform you visit, number of links clicked while on the Website or Platform, search terms and other similar usage data), and analyze performance metrics. These third parties use cookies and other technologies to help analyze and provide us the data. By accessing and using the Website or Platform, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Website and Platform.
Below is a list of analytics providers that we use; however, such list may be subject to change based on how we wish to understand the user experience and we will endeavor to update it diligently. You may use the accompanying links to learn more about such providers and, if available, how to opt-out from their analytics collection.
For more information on Google Analytics, including how to opt out from certain data collection, please visit https://www.google.com/analytics
For more information on PostHog, including how to opt out from certain data collection, please visit https://posthog.com
II. How We Use and Share Your Information
We may use and share your information as set forth below:
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To provide the Website and Platform;
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To solicit your feedback, inform you about our products and services and those of our third-party marketing partners;
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To monitor, support, analyze, and improve the Website and Platform;
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To fulfill your requests for information regarding new or improved products and services;
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To engage research, project planning, troubleshooting problems, and detecting and protecting against error, fraud, or other criminal activity;
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To protect the safety and security of our Website, Platform and our customers;
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To third-party contractors and service providers that provide services to us in the operation of our business and assistance with the Website and Platform, such as technical support for the Website and the Platform and providing services such as IT and cloud hosting, payment processing and financing, transactions reporting, customer relationship management, email marketing, analytics services, email distribution, fraud detection and preventions, administrative services and among others;
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To create and disclose aggregated, anonymous, user statistics and other information to (i) affiliates, agents, business partners, and other third parties; (ii) describe the Website, and Platform to current and prospective business partners; and (iii) other third parties for lawful purposes;
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To share some or all of your information with our parent company, subsidiaries, affiliates or other companies under common control with us;
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To fulfill our legal and regulatory requirements;
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To comply with applicable law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
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To assess or complete a corporate sale, merger, reorganization, sale of assets, dissolution, investment, or similar corporate event where we expect that your personal information will be part of the transferred assets;
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To audit our internal processes for compliance with legal and contractual requirements or our internal policies;
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To prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft; and
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Otherwise, with your consent.
We will take reasonable measures (e.g., by contract) to require that any party receiving any of your personal information from us, including for purposes of providing the Website and Platform undertakes to: (i) retain and use such information only for the purposes set out in this Privacy Policy; (ii) not disclose your personal information except with your consent, as permitted by applicable law, or as permitted by this Privacy Policy; and (iii) generally protect the privacy of your personal information.
III. Your Choices
Update Information: If the personal information we have for you changes, you may correct, update, or delete it by contacting us as set forth in Section XI of this Privacy Policy. You may correct, update, or delete some of your personal information directly in your account on the Platform. We will use commercially reasonable efforts to process all such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our databases. Additionally, we will retain and use your information (or copies thereof) as necessary to comply with our legal and/or regulatory obligations, resolve disputes, and enforce our agreements.
Marketing Communications: You may manage your receipt of marketing and non-transactional communications by clicking on the "unsubscribe" link located on the bottom of any of our marketing emails. Please note that you cannot opt out of receiving transactional e-mails.
Cookie Management: Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies or other Tracking Technologies, the Website and the Platform may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.
You will need to apply these opt-out settings on each device from which you wish to opt-out. We cannot offer any assurances as to whether the companies we work with participate in the opt-out programs described above.
IV. How We Protect Your Information
We take commercially reasonable security measures to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in processing and the nature of such data, and in compliance with applicable laws and regulations. You should keep in mind, however, that no Internet transmission is 100% secure or error-free. In particular, e-mail sent to or from the Website or Platform may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail or other electronic means.
V. External Sites
The Website and Platform may contain links to third-party websites ("External Sites"). These links are provided solely as a convenience to you and not as an endorsement by us of the content on such External Sites. The content of such External Sites is developed and provided by others. You should contact the website administrator or webmaster for those External Sites if you have any concerns regarding such links or any content located on such External Sites. We are not responsible for the content of any linked External Sites and do not make any representations regarding the content or accuracy of materials on such External Sites. You should take precautions when downloading files from all websites to protect your computer from viruses and other destructive programs. If you decide to access linked External Sites, you do so at your own risk.
VI. Important Notice to All Non-U.S. Residents
Our Website, Platform and servers are located in the United States. If you are located outside of the United States, please be aware that your information, including your personal information, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your country of origin. If you are located outside the United States and choose to use the Website and/or the Platform, you consent to any transfer and processing of your personal information in accordance with this Privacy Policy, and you do so at your own risk.
VII. DO NOT TRACK
As discussed above, third parties such as analytics providers may collect information about your online activities over time and across different websites when you access or use the Website or Platform. Currently, various browsers offer a "Do Not Track" option, but there is no standard for commercial websites. At this time, we do not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser "Do Not Track" settings and/or signals.
VIII. Nevada Privacy Rights
If you are a resident of Nevada, you have the right to opt-out of the sale of certain personal information to third parties. You can exercise this right by contacting us at [email protected] with the subject line "Nevada Do Not Sell Request" and providing us with your name and the email address associated with your account. Please note that we do not currently sell your personal information as sales are defined in Nevada Revised Statutes Chapter 603A.
IX. About Children
We do not knowingly collect or receive personal information from children under the age of 18 through the Website and Platform. If you are under the age of 18, please do not provide any personal information through the Website and Platform. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Privacy Policy by instructing their children to never provide any personal information on the Website or Platform, or any other web site without their permission. If you have reason to believe that a child under the age of 18 has provided personal information to us through the Website and/or Platform, please contact us at [email protected], and we will endeavor to delete that information from our databases.
X. Changes to this Privacy Policy
This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time, and will post any changes on the Website and the Platform as soon as they go into effect. By visiting the Website, accessing and/or using the Platform, after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please refer back to this Privacy Policy on a regular basis.
XI. Contact Us
If you have any questions about this Privacy Policy or to report a privacy issue, please contact us in one of the following ways:
Email: [email protected]
Telephone: +1 (310) 400-6238
Or write to us at:
Mirascope, Inc.
10000 Washington Blvd
STE 600
Culver City, CA 90232 USA